Refund policy

Return and Refund Policy

We accept eligible returns of defective and non-defective products within 30 days after delivery. To be eligible, items must be unused, in the same condition received, and in their original packaging. Please keep your receipt or proof of purchase.

How to start a return

Email madam@madamfridays.com with your order number and reason for return. We will send instructions on where to mail the item. Please contact us before sending anything back. Customers are responsible for arranging and paying for return shipping; we recommend a trackable shipping service. Original shipping charges are not refundable. We do not charge a restocking fee.

Damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions

Perishable goods, custom or personalized items, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards are not eligible for standard returns. Contact us if you have a question about a particular item.

Exchanges

For an exchange for another size or color, email us to arrange it.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. If approved, we will issue your refund to the original payment method. Please allow up to 21 calendar days after approval for the funds to appear, depending on your bank or card provider. If you have questions, contact madam@madamfridays.com.

European Union cooling-off period

If merchandise is shipped into the European Union, applicable cooling-off rights may apply. Contact us about your order.